Terms of Service

These terms of service ("terms") set out the basis on which BlueForge IT Ltd makes this website available and provides its software and IT services. Please read them carefully. If you are agreeing to these terms on behalf of a business, you confirm that you have authority to bind that business.

Acceptance of terms

By accessing or using this website, or by engaging BlueForge IT to provide any services, you agree to be bound by these terms. If you do not accept them, please do not use the website or instruct us to carry out work.

These terms apply to all visitors, clients and prospective clients. We may ask you to agree to additional terms for specific projects; where we do, those project-specific terms apply alongside these.

Definitions

In these terms, the following words have the meanings set out below:

"We", "us" or "our" means BlueForge IT Ltd, a company registered in England & Wales under company number 17102546, with its registered office at 128 City Road, London, EC1V 2NX.
"You", "your" or "the client" means the individual or organisation using the website or engaging us to provide services.
"Services" means the software development, web, mobile, cloud, support, security and related IT services we provide, as defined in a written proposal, quote or project agreement.
"Website" means the site published at blueforge-it.com and any associated pages and content.
"Deliverables" means the source code, applications, documentation and other materials we create and supply to you under a project.

Our services & quotes

BlueForge IT provides bespoke software development and IT services, including custom software, web and mobile applications, SaaS products, enterprise systems, IT support, cloud and DevOps, and cybersecurity work.

The exact scope, timeline and price of any engagement are defined in a written proposal or quote that we issue to you after scoping. These terms apply alongside that proposal and any signed project agreement or statement of work. Where there is a conflict, the order of precedence is:

any signed project agreement or statement of work;
the written proposal or quote; and
these terms of service.

Work not described in the agreed proposal is treated as a change request and may affect the price and timeline. We will confirm any such change in writing before proceeding.

Pricing & payment

All prices are quoted in pounds sterling (GBP) and exclude VAT, which is added where applicable. Any starting prices shown on this website are indicative only; the final cost is confirmed in a written quote following scoping. Individual and custom pricing is available.

Payment structure. Unless agreed otherwise, projects are invoiced as a deposit at the start, with the balance payable against agreed milestones or on completion. Support and managed services are typically invoiced monthly in advance.
Invoices. Invoices are payable within the period stated on the invoice (by default, 14 days from the invoice date) by the methods we specify.
Late payment. We reserve the right to charge interest on overdue amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, and to suspend work until outstanding invoices are settled.
Expenses. Third-party costs (for example hosting, licences or paid APIs) are passed on at cost and will be itemised or estimated in your quote.

Intellectual property

We believe you should own what you pay for. On receipt of full payment for the relevant work, all intellectual property rights in the bespoke deliverables we create for you — including the source code and documentation — transfer to you, the client.

Pre-existing materials. We retain ownership of our pre-existing tools, libraries, frameworks, methodologies and general know-how. Where these are embedded in your deliverables, we grant you a perpetual, non-exclusive licence to use them as part of the deliverables.
Third-party components. Open-source and third-party components remain subject to their own licences, which we will identify on request.
Website content. The content, design, code and branding of this website are owned by or licensed to BlueForge IT Ltd and may not be copied or reused without our permission.

Client responsibilities

To deliver a successful project we rely on your timely cooperation. You agree to:

provide accurate, complete information and a clear brief in good time;
give us the access, credentials, accounts and environments we reasonably need;
review work and provide approvals or feedback within the agreed timeframes;
supply any content, data or assets required for the project; and
ensure you own, or have the right to use, all materials you provide to us, and that they do not infringe any third party's rights or breach any law.

Delays caused by outstanding information, approvals or access may affect the timeline and cost, and are not our responsibility.

Warranties & disclaimers

We provide our services with reasonable skill and care, in line with good industry practice. Where a project includes a defined post-launch support or warranty period, we will correct qualifying defects reported during that period at no additional charge, as set out in your project agreement.

This website is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no warranties about the website's accuracy, availability or fitness for a particular purpose, and we do not warrant that it will be uninterrupted or error-free. Nothing in these terms excludes the statutory rights of a consumer that cannot lawfully be excluded.

Limitation of liability

To the fullest extent permitted by law, our total liability to you arising out of or in connection with any engagement — whether in contract, tort (including negligence), breach of statutory duty or otherwise — is limited to the total fees paid by you for the specific services giving rise to the claim.

We are not liable for any indirect or consequential loss, or for loss of profit, revenue, business, goodwill, anticipated savings or data, however arising.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

Confidentiality

Both parties agree to keep each other's confidential information private and to use it only for the purpose of the engagement. Confidential information includes business plans, technical details, credentials, source code and any information marked confidential or that should reasonably be understood to be confidential.

We treat confidentiality seriously and are happy to sign a non-disclosure agreement (NDA) by default before discussing your project in detail. These obligations continue after the engagement ends.

Third-party services

Many projects rely on third-party services — for example cloud hosting, payment processors, analytics, email providers and external APIs. These services are provided by their respective suppliers and are governed by their own terms and pricing, over which we have no control.

We will help you choose appropriate providers and integrate them responsibly, but we are not liable for the availability, performance, security or changes to any third-party service. Where charges apply, they are billed by, and payable to, the relevant provider unless we agree otherwise.

Termination

Either party may end an engagement in line with the terms set out in the applicable project agreement, or on reasonable written notice where no notice period is specified. Either party may also terminate immediately if the other commits a material breach that is not remedied within a reasonable period after written notice, or becomes insolvent.

On termination:

you will pay for all work performed and costs incurred up to the date of termination;
we will hand over deliverables for which you have paid in full; and
each party will return or destroy the other's confidential information on request.

Any terms that by their nature should survive termination — including those on intellectual property, confidentiality, liability and governing law — will continue to apply.

Governing law

These terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction to settle any such dispute or claim.

Changes to these terms

We may update these terms from time to time to reflect changes in our services, the law or best practice. The current version is always published on this page with the "last updated" date shown at the top.

Changes do not affect engagements already underway, which continue to be governed by the terms agreed at the time. Your continued use of the website after we post an update means you accept the revised terms.

Contact

If you have any questions about these terms, please get in touch:

BlueForge IT Ltd (Company No. 17102546)
Email: Office@blueforge-it.com
Phone: +371 2999 9999 (Mon–Fri, 9:00–18:00 GMT)
Post: 128 City Road, London, EC1V 2NX, United Kingdom